Our Policies and Procedures

 

Our policies are designed to help minimize risks and clarify expectations. Please do not hesitate to contact us at 267-266-0910 or email taylormaidcleaning01@gmail.com if you have any questions about our policies. We appreciate your trust in allowing us to care for your home!

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• During our walk through of your home, we want to identify the areas of concern and those that are most important to you. We will evaluate and propose a cleaning plan to complete the job and meet your needs. If you would like additional services at a later date, please notify us in advance. We ask for four (4) days in advance so we may adjust the schedule and billing rate to accommodate these changes. While your satisfaction is our primary goal, we thank you in advance for understanding that it is impossible for us to accommodate last minute changes to our cleaning schedule. 

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• Payment: We require full payment upon completion of our service to your home. We do accept cash, preferably in an envelope with your name. Checks will be charged 6% sales tax plus a $35 returned check fee (if applicable). 

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• Skipping a cleaning: If you are a recurring customer and you need to completely skip a cleaning, your next cleaning will be an additional $30. The longer we go between cleanings, the more work our cleaners will have to do for that missed cleaning.

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• Cancellation Notice: Unlike retail or hairdressing, our cleaning services lack walk-in traffic to offset sudden cancellations. When you book, we reserve that time solely for you. Frequent cancellations impact our staff's income and may lead to turnover. While we don't currently charge for cancellations, please consider their impact on our team. Continued frequent cancellations may prompt policy changes or your slot being filled. Your cooperation is vital in retaining our dedicated staff.

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• We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention, our girls may miss something. So, after your inspection, if you find your cleaner missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered; however, we are happy to correct any mistakes we made. Requests received after that will be incorporated into your next scheduled cleaning.

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• Equipment and supplies:  Because every client has specific needs, you supply the cleaning products of your choice. We can also give you a suggested list if you’d like recommendations. We will leave a note if you are running low on a product so we always have stocked products to efficiently clean your home. We also do not take vacuums from one house to another due to pets. We find customers prefer this method. 

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• Rate Increases: Because our costs of doing business rise annually, we need to re-evaluate and adjust our cleaning fees on an annual basis. We will send a reminder with the new rate in the fall prior to the new year. Please understand we consider how any increase affects our customers, as well as how a lack of increase affects our cleaners and our business. We make every effort to balance the two fairly. 

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• Rates will also be adjusted for any changes to your home that require additional cleaning time. Examples include: added hardwood, wooden blinds, additions, a new pet, etc.

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• Prior to the cleaner's arrival, please remove items from the floor (clothing, toys, etc.) and any excessive clutter from surfaces that may delay the efficient cleaning of your home. This will maximize our cleaning productivity. 

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• Please secure all pets that are dangerous to our cleaners inside and outside of your house. Taylor Maid cannot be responsible for cleaning up after pets.

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• If you have any irreplaceable, collectable, or expensive objects, we ask that these items be secured or put away in order to avoid accidents. Please be advised we assume no liability for damage or loss of items that are not secured properly or that were damaged prior to our cleaning. Your cleaner will immediately notify you and myself of any accidental damage that occurs during the job. 

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• For the safety of your cleaner, we will not clean any bodily fluids, mold, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning. We also will not move any heavy furniture.

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• Due to insurance restrictions, our cleaners may not use any ladder higher than a two-step ladder. Ceiling fans will be cleaned with a duster if cleaners can reach the blades by using a two-step ladder.

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• We realize everyone has a different level of comfort when it comes to house temperature. Please remember our cleaners are vigorously moving and working hard. For their safety we ask if you could kindly adjust your temperature to no higher than 70° while the cleaners are present.

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• We acknowledge that some customers prefer to be present during cleaning sessions. Please trust that our cleaners are skilled professionals trained to clean thoroughly and efficiently without direction or guidance. While we appreciate engaging with our customers beyond pleasantries, our tight schedule requires us to maintain punctuality for the next appointment. We appreciate your understanding and recognizing that prioritizing tasks isn't a sign of rudeness.

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We are a small business! Your referrals and reviews are not only immensely appreciated, but significantly help our business grow and succeed as a whole. We kindly ask you to please leave us a review on Google. Furthermore, we will be offering a discount for customers who refer us to new clientele.